Shipping and returns

We understand that you want to quickly enjoy your ordered products, that is why we have developed various shipping methods for you from traditional to super fast! We are happy to tell you more about the different options:

Your order will be packed with the utmost care and shipped with PostNL, DPD or DHL. From Hoorn your order will go to a PostNL, DPD or DHL distribution center, from where it will be delivered to your door by a delivery person. Quite a journey! But so far with very few complaints and many satisfied mrsnoep.nl customers!

Orders placed on workdays before 15:00, we try to ship the same day. It is not always possible to meet this deadline, in general all products are in stock but it may happen that this is not the case. In this case, the delivery of your order may take a little longer.

The product page shows an indication of the delivery time. If for whatever reason we do not meet this delivery time, we will of course inform you as soon as possible.

Our shipments are handled by DHL, DPD or PostNL. In general, delivery will take place the next business day between 9:00 and 18:00.

Unfortunately, we cannot guarantee the time of delivery.
Shipping costs within the Netherlands

The Netherlands

For orders under €35.00 excluding VAT, shipping costs are €3.95 excluding VAT.

Orders over €35.00 are delivered free of charge

These are also our conditions when using a voucher from our partners.

Shipping costs abroad

Belgium, Germany & France
Shipping costs are €5.95 for orders up to €50.
Orders over €50.00 are delivered free of charge

Shipping costs abroad

Austria € 10.95
Denmark €12.95
Bulgaria € 18.95
Czech Republic €13.95
Estonia €15.95
Finland €16.95
Greece €19.95
Croatia €17.95
Hungary €17.95
Ireland €13.95
Italy €12.95
Latvia €15.95
Lithuania €14.95
Luxembourg € 9.95
Portugal €12.95
Romania € 18.95
Poland € 14.95
Spain €12.95
Slovakia €14.95
Slovenia €14.95
Sweden €14.95

maximum weight 23 kilos

Delivery and not being at home

If you are not at home when your package is delivered, the delivery person will try to deliver the package to your neighbours. If your neighbours are not at home or do not want to accept the package, you will receive a note in your letterbox to make a new appointment. A new appointment must be made within 5 working days, otherwise the package will be returned. Resending the package will incur additional costs for the customer.

Return Policy

• The products must be unopened in order to return the item. If products are returned opened, we cannot refund them.
  The products must be returned undamaged. If products are returned damaged, we cannot reimburse them.
• The return costs are for your own account. These will not be reimbursed by Mr. Snoep.
• You have 14 days to return the unopened product. After that time it is no longer possible to return ordered items in our webshop.

NB!
If you have indicated in the PostNL app that the package may be left at a specific location, MrSnoep is not responsible for loss, damage or theft if the package is left there unattended. We recommend that you always have the package delivered at home (not at an agreed location) or at a collection point.