Shipping & Returning
We understand that you want to enjoy your ordered products quickly, so we have developed several shipping methods for you from traditional to super fast! We’ll be happy to tell you more about the different options:
Your order will be packed and shipped with the utmost care by PostNL, DPD or DHL. From Hoorn your order will go to a PostNL, DPD or DHL distribution center, from where it will be delivered to your door by a delivery driver. So quite a journey! But so far with very few complaints and a lot of satisfied mrsnoep.nl customers!
Orders placed on weekdays before 3:00 pm will try to ship the same day. It is not always possible to comply, generally all products are in stock but it may happen that this is not the case. In this case, the delivery of your order may take a little longer.
An indication of the delivery time is given on the product page. If for any reason we do not meet this delivery time, we will of course inform you as soon as possible.
Our shipments are handled by DHL, DPD or PostNL. In general, the next delivery will take place the next business day between 9:00 AM and 6:00 PM.
Unfortunately, we cannot guarantee the time of delivery.
Shipping costs within the Netherlands
Orders up to € 50.00, the shipping costs are € 4.95 ex VAT
Orders from € 50.00 are delivered for free
Parcel convenience within the Netherlands €5.95 ex VAT
Shipping costs abroad
Belgium and Germany
Up to €75 the shipping costs are €7.95
Orders from € 75.00 are delivered for free
Shipping costs abroad
Delivery and not being home
If you are not home when your package is delivered, the delivery person will try to deliver the package to your neighbors. If the neighbors are not home or do not want to accept the package you will receive a bill in the mailbox to make a new appointment. A new appointment must be made within 5 working days otherwise the package will be returned. Resending the package causes additional cost to the customer.
Pickup location (region Hoorn North-Holland)
De Haan Electrotechnology
Lange Kerkstraat 15
1621 EG Hoorn
Monday: 13:00 – 18:00 hours
Tuesday to Friday: 09:00 – 18:00
Saturday: 09:00 – 17:00 hours
p.s. don’t forget to bring your identification