Right of withdrawal
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
We would appreciate it if you also send an email to firstname.lastname@example.org if you want to exchange or return, so that we are already informed.
After cancellation you have another 14 days to return your product. You will then be credited the full order amount. The costs for returning from home to the webshop are for your own expense. Depending on the size of your package, these costs are between €6.95 and €50 per package. Consult the website of your carrier for the exact rates.
If you make use of the right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via email@example.com. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packed when returning.
Food cannot be returned or exchanged. Foods are not subject to the right of withdrawal because they decay. The sale is final after successful payment
I have provided a wrong delivery address!
Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
Click on the link below for the right of withdrawal form.